Tool Service & Repair
Brands We Service & Repair
Standard lead time: 1 week
✅ Gesipa
✅ Eibenstock Power Tools
✅ Apex
✅ Steinel
Tool Service & Repair – How It Works
- Complete the Service Form
- Drop Off or Ship Your Tool – Visit us or send your tool to our service centre.
- Diagnosis & Quote – We’ll assess the issue and provide a transparent quote.
- Repair & Return – Once approved, we’ll complete the repair and return your tool promptly.
Authorised Service Agent
WARRANTY REPAIRS
Minimum lead time: 2 weeks
(Depending on parts availability and current workload)
Steps to Lodge a Warranty Repair
1. Paperwork
Complete the following and have them ready:
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✅ Service Form
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✅ Warranty Form
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✅ Proof of Purchase
2. Email Us First
Send an email to sales@toolfix.com.au informing us of your warranty claim. We will review your paperwork and give you the green light to send us your tool.
3. Drop Off or Ship Your Tool
Once approved, you can either deliver your tool to our service centre or ship it to us.
4. Warranty Assessment
Our technicians will inspect the tool to determine if the issue is covered under warranty.
5. Warranty Approval
We will liaise with the manufacturer to process your claim.
6. Warranty Repair
Once approved, we will complete the repair and return your tool to you.
Important Notes
- ⏱ Minimum lead time for warranty repairs is 2 weeks, depending on parts availability and current workload.
- 🚚 Warranty does NOT cover freight costs – all tools must be returned at the customer's expense.
We Do NOT Repair or Service
- ❌ Pressure Cleaners (Water Blasters)
- ❌ Petrol Demo Saws (e.g. Husqvarna)
- ❌ Nitrogen-Powered Nail Guns (Non-Gas Nail Guns)
- ❌ Outdoor Power Equipment (Lawn Mowers, Line Trimmers, Hedge Cutters)
Check Lead Time / Contact
Repair lead times vary depending on current workload. For an update:
- Email: sales@toolfix.com.au
- Phone: 02 9877 8200
Note: Times are indicative and may change based on parts availability and volume of repairs.
All Your Questions
What safety precautions should be taken when using a circular saw?
When using a circular saw, several safety precautions should be followed:
•Wear appropriate personal protective equipment, including safety glasses and hearing protection.
•Ensure the saw's blade guard is in place and functional.
•Keep your hands away from the blade's path and use a push stick when cutting small pieces.
•Secure your workpiece properly to prevent kickback.
•Maintain a stable stance and a good grip on the saw.
•Avoid distractions and maintain focus while operating the tool.
What is toolfix?
Tool Fix is the fixing mechanism where tool is fixed by tool.
What is a rotary hammer drill used for?
A rotary hammer drill is a power tool primarily used for drilling into tough materials like concrete, stone, or masonry. It combines the action of a regular drill with a hammering motion, allowing it to break through hard surfaces more effectively. It's commonly used in construction and renovation projects.
How does a cordless impact driver differ from a regular cordless drill?
A cordless impact driver is a power tool designed for driving screws and fasteners more efficiently. It delivers high torque in quick bursts, which helps to drive screws with less effort and prevent cam-out (slippage). Unlike a regular cordless drill, an impact driver doesn't have a traditional chuck that holds the bit, but instead uses a hex collet that accepts hex-shanked bits.
How does a torque wrench work?
A torque wrench is a tool designed to apply a specific amount of torque (rotational force) to a fastener, such as a nut or bolt. It typically has a handle and a mechanism that allows you to set a desired torque value. When you apply force to the handle, the wrench clicks or releases when the set torque is reached, ensuring that the fastener is tightened to the correct specifications.
